The HRXPS: How to Measure the Performance and Impact of HR
Executive Summary
The HRXPS Model and Key Findings
September 30, 2021
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10 min
This Executive Summary helps HR leaders and practitioners know, reliably, where to focus their efforts so they can make the most impact — and most notably, how the HR function can positively affect their organization’s talent brand.
Read the Executive Summary to learn about:
- The HRXPS (HR XPerience Score) model for measuring HR service quality and how it was developed
- The psychological experiences that drive higher HR service quality
- What real-world actions and behaviors (like Engagement, talent brand, and intent to leave) this new metric can influence)
- The characteristics that do (or do not) relate to higher HR service quality

Get the Executive Summary