This Executive Summary helps HR leaders and practitioners know, reliably, where to focus their efforts so they can make the most impact — and most notably, how the HR function can positively affect their organization’s talent brand.

Read the Executive Summary to learn about:

• The HRXPS (HR XPerience Score) model for measuring HR service quality and how it was developed
• The psychological experiences that drive higher HR service quality
• What real-world actions and behaviors (like Engagement, talent brand, and intent to leave) this new metric can influence)
• The characteristics that do (or do not) relate to higher HR service quality