Measuring HR Service Quality – How HR Affects the Employee Experience

Despite having innumerable data points at their fingertips, companies do not have a way to reliably measure their employees’ experience of HR – until now. In this 60-minute webinar, bestselling author and Head of ADP Research Institute – People + Performance, Marcus Buckingham, will share the groundbreaking discoveries from the latest research. He’ll discuss:

• The new metric for measuring HR service quality and how it was developed
• The psychological experiences that drive higher HR service quality
• The characteristics that do (or do not) relate to higher HR service quality
• What real-world actions and behaviors (like Engagement and intent to leave) this new metric can influence.

This research will help practitioners know exactly where to focus their efforts. As the world of work becomes ever more complex, this can help HR locate and measure the impact of their efforts.