The HRXPS: How to Measure the Performance and Impact of HR Archives

Summertime: For some employers, it’s no picnic

Summer paints a vivid picture. For many Americans, it’s a season of relaxation and adventure. But for employers, especially those in retail and leisure and hospitality, it’s a period of heightened labor demand and a less-visible struggle with high worker turnover.

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November 9, 2021

The HRXPS at HR Tech

by Marcus Buckingham

Shared with permission from HR Tech Conference.

Marcus Buckingham, best-selling author and leading authority on employee productivity, leadership and management, and the ADP Research Institute recently conducted a worldwide research study that measures the quality of service being delivered by an HR function – an HR XPerience Score (HRXPS) metric. Debuting at HR Tech 2021, this ...

October 5, 2021

HR Executive: How to maximize the power of excellent HR service quality

by Marcus Buckingham

A new study from the ADP Research Institute sheds light on how HR can drive the talent brand.

September 30, 2021

The HRXPS: How to measure the impact of HR through the lens of the employee experience.

by Dr. Mary Hayes, Dr. Frances Chumney, Marcus Buckingham

Learn how the HRXPS metric was developed, the psychological experiences that drive higher HR service quality, and what real-world actions and behaviors excellent HR service can influence.

September 30, 2021

The HRXPS Model and Key Findings

by Dr. Mary Hayes, Dr. Frances Chumney, Marcus Buckingham

This Executive Summary helps HR Leaders and practitioners know, reliably, where to focus their efforts so they can make the most impact -- and most notably how the HR function can positively affect their organizations talent brand.

September 30, 2021

What Affects HR Service Quality

by Dr. Mary Hayes, Dr. Frances Chumney, Marcus Buckingham

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Summertime: For some employers, it’s no picnic

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Stay up to date with Data Lab

The HRXPS at HR Tech

HR Executive: How to maximize the power of excellent HR service quality

The HRXPS: How to measure the impact of HR through the lens of the employee experience.

The HRXPS Model and Key Findings

What Affects HR Service Quality

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